WHAT’S THE STATUS OF MY ORDER?

You will get the tracking number once your order is dispatched. Please follow the link to track your shipment.
Shiprocket: https://www.shiprocket.in/shipment-tracking/
Delhivery: https://www.delhivery.com/

HOW CAN I CANCEL AN ORDER AFTER PLACING IT?

If the order has dispatched then it’s not possible to cancel it and if it is rejected at the time of delivery, then we will refund you once the product reaches back to us. You can cancel an order by navigating to My Account & Orders.

HOW LONG DOES IT TAKE TO SHIP THE ORDERS?

After confirmation of the order, we dispatch the order within 1 business day and the standard delivery time is 1-3 days for Delhi-NCR or 3-5 days for the rest of the cities exclude public holidays and Sundays. 

WHAT COUNTRIES DO YOU SHIP TO?

Currently, we ship only within India and not in any other country.

WHICH LOCATIONS DO YOU DELIVER?

We ship pan India and our courier partner covers more than 26,000 pin codes.

WHAT HAPPENS IF THE PRODUCT IS DAMAGED DURING TRANSPORTATION?

Please reject it at delivery if you found the carton box tempered or damaged and notify us via email or call. If you found any product damaged after receiving the shipment, please share a video evidence of unboxing then we will take further actions.

WHAT PAYMENT OPTIONS ARE ACCEPTED?

Pre-Paid: Credit Cards, Debit Cards, Net Banking, Digital Wallets, UPI as accepted by RazorPay. COD: You can pay by cash when you receive the order at your doorstep. The Maximum limit for COD service is Rs. 10,000.

DOES COREONENUTRITION.COM SAVE MY CREDIT/DEBIT CARD INFORMATION?

coreonenutrition.com never stores your credit/debit card information. Your card information is securely processed with our payment gateway partners, which have a highly secured and trusted connection.

WHAT ARE THE CASES WHERE WE ACCEPT A RETURN, REFUND OR REPLACEMENT?

There are some cases such as: Wrong Item Delivered, Expired, Transport Related Damage, Ordered Item Unavailable or Order Undeliverable.

HOW LONG DOES IT TAKE TO PROCESS REFUNDS?

In case of a return, we issue a refund once we receive the product and in case of cancelation, we issue refunds within 3 days on our end. Your bank can take up to 7 days to process it.

WHAT HAPPENS IF THE PRODUCT IS CLOSE TO EXPIRY?

Usually, we keep the fresh stock here for all brands, so you should not worry about it but if a product that is going to be expired within 2 months, we will inform you before dispatching it.

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